Below is a catalogue of questions you need to ask your sales rep. If you incidentally forget a question , do not be scared to ring back and ask it again. What kind of air conditioner have you quoted me on? There are several kinds of air conditioners out there so ensure the one they have quoted you on is the one you are after. How much will it cost? Ensure the price is written down and includes all supply and installation costs.
ensure there are no concealed extras or additional costs that come up down the track. Also ask how long the installation will take ( how many days ). Who will be installing the system? Ensure the folks installing your system are trained and licensed to do what they are doing. Have you got insurance? Ensure the installers have insurance in case they break or damage anything within your house. The way in which the message is delivered is important in making certain the consumer believes they're being treated reasonably and respectfully. This ability is a very important tool to have in Purchaser Service Centers without regard for the product, service or industry you're employed in. The first Dialogue went like this : CSR : Good Morning, Purchaser Service, this is Montgomery how may I help you? Purchaser : Yes, I've a Problem, your washer isn't working. CSR : Accepted , are you able to let me know what the issue is? Buyer : it doesn't power on. CSR : How long have you owned it? Shopper : twelve years last month CSR : Did you purchase the Extended warranty? Shopper : No, I didn't think I required it at the time. Have you got insurance? Ensure the installers have insurance in case they break or damage anything within your house. See how many years the warranty lasts, what things are excluded from the guaranty and what you have got to do should you must make a guaranty claim.